Privacy Policy

HyperNC (“we,” “our,” or “us”) is an independent brand operated by SolidCAD, A Symetri Company. While HyperNC operates its own marketing channels and product ecosystem, it is not a separate legal entity. All data collection and processing activities are conducted under Symetri Canada Inc., in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

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Your privacy matters to us. This policy explains how HyperNC collects, uses, discloses, and protects personal information when you engage with our website, products, services, events, and communications.

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1. Information We Collect

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a. Information You Provide

• Contact forms and inquiries

• Event registrations

• Newsletter and subscription sign-ups

• Product trial requests

• Support requests

• Purchases of products and services, including billing information

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b. Information from Vendors & Partners

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HyperNC markets and supports advanced manufacturing solutions, including hyperMILL. We may receive relevant information from vendors to facilitate licensing, onboarding, support, and customer success.

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c. Automatically Collected Information

We collect certain data automatically through website analytics and marketing tools, including:

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• IP address and browser type

• Device metadata

• Website usage patterns and navigation path

• Cookies and tracking technologies

• Marketing attribution and engagement metrics

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Tools used include HubSpot, ZoomInfo, Google Analytics, and similar platforms.

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2. How We Use Your Information

Your information is used to:

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• Respond to inquiries and provide customer support

• Process purchases, subscriptions, and service requests

• Deliver demos, product trials, and onboarding

• Improve website experience and platform performance

• Send marketing communications and updates (opt-in)

• Facilitate events, webinars, and training sessions

• Understand customer needs and evolve our offerings

• Meet legal and contractual obligations

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3. Sharing Your Information

We may share personal information with:

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• Internal teams within Symetri Canada Inc.

• Authorized technology vendors and partners (e.g., hyperMILL ecosystem)

• CRM, analytics, and marketing platforms such as:

  • HubSpot

  • ZoomInfo

  • Google Analytics

• Payment processors

• Event platforms and registration systems

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We do not sell personal information. Sharing is strictly limited to legitimate business purposes such as service delivery, licensing, support, and marketing where consent has been provided.

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4. Data Security

We implement administrative, technical, and physical safeguards to protect personal information from loss, misuse, or unauthorized access.

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Only authorized Symetri Canada Inc. personnel and vetted service providers may access your information where required to perform their duties.

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5. Your Privacy Rights

Under Canadian privacy law, you may request:

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• Access to your personal information

• Corrections to inaccurate or incomplete data

• Withdrawal of marketing consent

• Deletion of information where applicable

• Clarification on how your information is collected and used​

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To exercise these rights, please contact us using the details below.

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6. Cookies & Tracking Technologies

HyperNC uses cookies and similar tools to:

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• Personalize user experience

• Improve site performance

• Track website engagement

• Measure marketing effectiveness

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You can manage cookie preferences through your browser settings, though certain features may be affected.

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7. Retention of Personal Information

We retain personal information only as long as necessary to meet the purposes identified above or to comply with legal and operational requirements.

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8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Revised” date.

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9. Contact Us

 

HyperNC (operated by SolidCAD, A Symetri Company)
Symetri Canada Inc.
Email: contact@hyperncsolutions.com